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Guarisco Autoclave - Phoenix Blu 12L With USB + Free Water Distiller

€2.601,50 (Incl. VAT)
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✅ Free shipping within the EU
✅ Easy returns
✅ Price match guaranteed

Phoenix Blu 12L USB

Class B autoclave with 12 Liter chamber capacity. This autoclave is equipped with all components and functions of 18 and 24 liter autoclaves, but with a reduced external dimensions. Even if smaller externally it contains all the functions of the major autoclaves and is suitable for small medical, dental, podiatrists and veterinarians, for the beauty and hairdressing sector.

 

Download Catalog here

 

Features:

  • USB Port: Save sterilisation records instantly with the included USB stick. No clutter, no paper just reliable data. 

  • Fast Sterilisation in 15 Minutes: 12 L chamber + digital speed, full Class B cycle in just 15 minutes. 

  • Multilingual LCD Display: See the progress with graphs, temperature, and pressure in real time easy to understand. 

  • Ultra-Fast Steam Generator: Makes steam quickly to cut cycle time, reduce lime scale, and protect your autoclave parts. 

  • Stand‑by Mode: Keeps the chamber warm so the next cycle starts fast and saves you 10-15 minutes.

  • Adjustable Drying Time: Choose 1, 5, or 10 minutes of drying after every cycle so tools come out perfect.

  • Full Class B Sterilization Strong vacuum removes air even from hollow and porous tools total cleaning with each run. 

  • Tests Included: Comes with Helix, Bowie & Dick, and Vacuum tests to ensure deep sterilization for your safety.


Technical Specifications:

  • Chamber: 12 L, stainless steel.

  • Power: 230 V, 1800 W.

  • Water tanks: 3.5 L distilled, 4 L waste.

  • Size: 407 × 410 × 570 mm – fits in small workspaces.


Phoenix Blu comes with a 2-year warranty on parts not coming from wear.

 

MAIN FUNCTIONS:

 

LCD DISPLAY

The multilingual display shows a real-time graph of the cycle in use and provides the operator with instant data on pressure, temperature inside the chamber, and the current function. The screen also shows warning and error messages, supported by an audible alarm.


STAND-BY

With the Stand-by function, the sterilization chamber stays heated. This removes the need for a new heating cycle, saving about 10–15 minutes on the next sterilization and preventing humidity build-up during overnight cycles.


DRYING

With the Phoenix Blu autoclave, you decide how long each cycle lasts. No more fixed settings choose your drying time freely for every cycle (1, 5, or 10 minutes).


12 STERILIZATION CYCLES

The unit offers 4 sterilization cycles at 134 °C or 121 °C in Class B. With the DRY button, you can set drying time (1, 5, or 10 minutes), giving you a total of up to 12 sterilization cycle combinations.


A QUICK CYCLE + 3 TEST CYCLES

Includes 3 important testing programs:

  • Helix Test

  • Bowie & Dick Test

  • Vacuum Test


USB PORT & BUILT-IN PRINTER

The Phoenix Blu 12 autoclave is available in 3 versions:

  • Phoenix Blu 12

  • Phoenix Blu 12 USB

  • Phoenix Blu PRINTER 12

The USB version includes a built-in USB port. Just insert the included USB stick to automatically save and archive sterilization data. This helps reduce paper use and supports eco-friendly practices.

The PRINTER version includes both a USB port and a built-in thermal printer. It automatically prints sterilization records for filing and proof of completed cycles.


ULTRA-RAPID STEAM GENERATOR

Phoenix Blu is equipped with a next-generation external steam generator. This ULTRA-RAPID generator speeds up chamber filling and transforms water into steam quickly. This helps prevent limescale buildup. The integrated cleaning cycle removes impurities, extending the life of the generator.


QUALITY AND SPEED

The two most requested features quality and speed are at the heart of Phoenix Blu's design. Only high-quality components are used. Each part is carefully placed to reduce both routine and advanced maintenance time.


DOUBLE-HEAD VACUUM PUMP

The vacuum pump is one of the most important parts of any autoclave. It powers the vacuum stage essential for Class B sterilization. Phoenix Blu uses only high-efficiency, double-head pumps with three fractionated vacuum phases for maximum performance.


INDEPENDENT AND INSPECTABLE TANKS

Two separate tanks for distilled water and used water are located under the top cover and are easy to access by removing simple screws. This allows fast and easy maintenance. The autoclave is also equipped with a water quality control system that checks the conductivity of distilled water and displays an error if it exceeds 15 μS.


ADVANCED WATER SYSTEM

The autoclave includes two condensers:

  • One recondenses steam into water

  • The other separates water from air

This is a key feature. It prevents steam or corrosive liquids from entering the internal pipes, helping avoid damage to critical parts like the vacuum pump.


RAPID WATER HANDLING

All Phoenix Blu autoclaves come with a quick-coupling system for water loading and unloading, located at the front for fast, easy operation. Rear exhaust options are available upon request and come standard on some models.

 

 

Medical Device Type CLASS IIb
External Dimensions L x W x H 462 x 445 x 600 mm
Weight Net 54 Kg - Gross 56 Kg
Minimum Support Surface Depth 460 mm
Minimum Support Surface Width 460 mm
Sterilization Chamber Capacity 18 liters
Sterilization Chamber Dimensions Ø 255 x 360 mm Stainless Steel AISI 316
Tray Dimensions 285 x 190 mm
Sterilization Temperature 134°C - 121°C
Maximum Temperature 138°C
Sterilization Pressure 121°C Cycles: 1.0 - 1.3 bar
134°C Cycles: 2.0 - 2.4 bar
Maximum Working Vacuum -0.9 bar
Maximum Pressure 2.4 bar
Power Supply Voltage 220 V
Power Consumption 1800 W
Tank Capacity (Inspectable Tanks) Distilled water: 4.6 L
Used water: 5.0 L
Water Consumption per Sterilization Cycle 0.8 - 1.2 L
Bacterial Filter (Air Filter) Diameter: ø 56 mm
Filtration capacity: 0.3 μm

 

 

**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**

 

See manual and certifications here

Description

Phoenix Blu 12L USB

Class B autoclave with 12 Liter chamber capacity. This autoclave is equipped with all components and functions of 18 and 24 liter autoclaves, but with a reduced external dimensions. Even if smaller externally it contains all the functions of the major autoclaves and is suitable for small medical, dental, podiatrists and veterinarians, for the beauty and hairdressing sector.

 

Download Catalog here

 

Features:

  • USB Port: Save sterilisation records instantly with the included USB stick. No clutter, no paper just reliable data. 

  • Fast Sterilisation in 15 Minutes: 12 L chamber + digital speed, full Class B cycle in just 15 minutes. 

  • Multilingual LCD Display: See the progress with graphs, temperature, and pressure in real time easy to understand. 

  • Ultra-Fast Steam Generator: Makes steam quickly to cut cycle time, reduce lime scale, and protect your autoclave parts. 

  • Stand‑by Mode: Keeps the chamber warm so the next cycle starts fast and saves you 10-15 minutes.

  • Adjustable Drying Time: Choose 1, 5, or 10 minutes of drying after every cycle so tools come out perfect.

  • Full Class B Sterilization Strong vacuum removes air even from hollow and porous tools total cleaning with each run. 

  • Tests Included: Comes with Helix, Bowie & Dick, and Vacuum tests to ensure deep sterilization for your safety.


Technical Specifications:

  • Chamber: 12 L, stainless steel.

  • Power: 230 V, 1800 W.

  • Water tanks: 3.5 L distilled, 4 L waste.

  • Size: 407 × 410 × 570 mm – fits in small workspaces.


Phoenix Blu comes with a 2-year warranty on parts not coming from wear.

 

MAIN FUNCTIONS:

 

LCD DISPLAY

The multilingual display shows a real-time graph of the cycle in use and provides the operator with instant data on pressure, temperature inside the chamber, and the current function. The screen also shows warning and error messages, supported by an audible alarm.


STAND-BY

With the Stand-by function, the sterilization chamber stays heated. This removes the need for a new heating cycle, saving about 10–15 minutes on the next sterilization and preventing humidity build-up during overnight cycles.


DRYING

With the Phoenix Blu autoclave, you decide how long each cycle lasts. No more fixed settings choose your drying time freely for every cycle (1, 5, or 10 minutes).


12 STERILIZATION CYCLES

The unit offers 4 sterilization cycles at 134 °C or 121 °C in Class B. With the DRY button, you can set drying time (1, 5, or 10 minutes), giving you a total of up to 12 sterilization cycle combinations.


A QUICK CYCLE + 3 TEST CYCLES

Includes 3 important testing programs:

  • Helix Test

  • Bowie & Dick Test

  • Vacuum Test


USB PORT & BUILT-IN PRINTER

The Phoenix Blu 12 autoclave is available in 3 versions:

  • Phoenix Blu 12

  • Phoenix Blu 12 USB

  • Phoenix Blu PRINTER 12

The USB version includes a built-in USB port. Just insert the included USB stick to automatically save and archive sterilization data. This helps reduce paper use and supports eco-friendly practices.

The PRINTER version includes both a USB port and a built-in thermal printer. It automatically prints sterilization records for filing and proof of completed cycles.


ULTRA-RAPID STEAM GENERATOR

Phoenix Blu is equipped with a next-generation external steam generator. This ULTRA-RAPID generator speeds up chamber filling and transforms water into steam quickly. This helps prevent limescale buildup. The integrated cleaning cycle removes impurities, extending the life of the generator.


QUALITY AND SPEED

The two most requested features quality and speed are at the heart of Phoenix Blu's design. Only high-quality components are used. Each part is carefully placed to reduce both routine and advanced maintenance time.


DOUBLE-HEAD VACUUM PUMP

The vacuum pump is one of the most important parts of any autoclave. It powers the vacuum stage essential for Class B sterilization. Phoenix Blu uses only high-efficiency, double-head pumps with three fractionated vacuum phases for maximum performance.


INDEPENDENT AND INSPECTABLE TANKS

Two separate tanks for distilled water and used water are located under the top cover and are easy to access by removing simple screws. This allows fast and easy maintenance. The autoclave is also equipped with a water quality control system that checks the conductivity of distilled water and displays an error if it exceeds 15 μS.


ADVANCED WATER SYSTEM

The autoclave includes two condensers:

  • One recondenses steam into water

  • The other separates water from air

This is a key feature. It prevents steam or corrosive liquids from entering the internal pipes, helping avoid damage to critical parts like the vacuum pump.


RAPID WATER HANDLING

All Phoenix Blu autoclaves come with a quick-coupling system for water loading and unloading, located at the front for fast, easy operation. Rear exhaust options are available upon request and come standard on some models.

 

 

Medical Device Type CLASS IIb
External Dimensions L x W x H 462 x 445 x 600 mm
Weight Net 54 Kg - Gross 56 Kg
Minimum Support Surface Depth 460 mm
Minimum Support Surface Width 460 mm
Sterilization Chamber Capacity 18 liters
Sterilization Chamber Dimensions Ø 255 x 360 mm Stainless Steel AISI 316
Tray Dimensions 285 x 190 mm
Sterilization Temperature 134°C - 121°C
Maximum Temperature 138°C
Sterilization Pressure 121°C Cycles: 1.0 - 1.3 bar
134°C Cycles: 2.0 - 2.4 bar
Maximum Working Vacuum -0.9 bar
Maximum Pressure 2.4 bar
Power Supply Voltage 220 V
Power Consumption 1800 W
Tank Capacity (Inspectable Tanks) Distilled water: 4.6 L
Used water: 5.0 L
Water Consumption per Sterilization Cycle 0.8 - 1.2 L
Bacterial Filter (Air Filter) Diameter: ø 56 mm
Filtration capacity: 0.3 μm

 

 

**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**

 

See manual and certifications here

Why Buy From Us

Why Buy From Us?

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Zentra. 

Free Shipping within the EU. No extra charges. Ever.
Price Match Guarantee. Best prices online guaranteed.

30 Day Easy Returns. No happy with your product? we'll take it back no questions asked. Great Service. We pride ourselves on the best service, anywhere. 

Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

Shipping

Shipping is FREE on all orders to customers within the EU. We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Return & Refund Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for. 

That's why we offer a 14 Days Return Policy. 

If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us atsales@zentra-eu.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. 

*Please note: We allow returns if the product has only been opened and inspected, but not used. Products showing signs of use, wear, or missing accessories are not eligible for refund.

We allow returns if the product has only been opened and inspected, but not used.

If you decide you want to return your order, please email us atsales@zentra-eu.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Please do not ship your return until we have confirmed the correct return address with you.

All standard returns must be sent to our central return address:

Zentra Online - Returns Department
Groeneweg 32c
1861 PH Bergen
The Netherlands

In some cases, especially for large or technical equipment, we may ask you to ship directly to the manufacturer’s warehouse. Our customer service team will confirm the correct return location with you by email before you send back the product.

Orders Not Received

If your order has not arrived within the estimated delivery time, please contact us atsales@zentra-eu.com with your order number. We will investigate with the courier and, if the package is confirmed lost, we will offer you either a replacement or a full refund.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@zentra-eu.com the day of delivery.

Zentra will pay for shipping defective, damaged, or incorrect merchandise at our cost. 

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty. 

Cancellations 

If you would like to cancel an order, please email or call us immediately.

Orders canceled before shipment will receive a full refund. Orders canceled after shipment fall under our 14-day return policy and may be subject to return shipping costs.

Timeframes for Reporting Issues

To make sure we can help you quickly, please report issues within the following timeframes:

  • Change of Mind: 14 days from the date you received the order.

  • Damaged Items: On the day of delivery (please send photos the same day).

  • Wrong Product Received: Within 7 days of delivery.

  • Faulty Product (after delivery): Within 14 days of delivery, unless covered by warranty.

  • Order Not Received: Within 30 days from the order date.

  • Order Cancellation: Before the order has been shipped for a full refund; after shipment, our 14-day return policy applies.

Refund Processing Time

Once we get your returned item, we’ll check it and then send your money back. This usually takes 5 to 7 days. We’ll let you know as soon as your refund is on the way.

Refund Method

All refunds will be made to your original payment method unless otherwise agreed in writing.

Other Return Policy Notes: 

All products sold on our website follow this 14-day return policy unless explicitly stated otherwise in the product description.

Certified pre-owned or used products are not eligible for return unless they arrive damaged or defective.

Orders placed for short-term or temporary use (e.g., trade shows, promotional events) are generally not eligible for return unless the product arrives damaged or is not as described.

Faulty Items After Delivery

If your item stops working within 14 days of delivery and is not due to misuse or damage, please contact us for a replacement or refund. Items may also be covered by the warranty, see our Product Warranty Policy for details.

Payments Policy

At Zentra Online, we want to make your shopping experience simple and safe. Here's everything you need to know about how payments work in our store.

Payment Methods

We accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

  • Wallets: Apple Pay, Google Pay, Paypal

  • Local Methods: iDEAL (Netherlands), Bancontact (Belgium)

You will be charged at the time of placing the order.

Currency

All prices are listed in Euros (€).

Taxes (VAT)

  • VAT is included in all listed prices.

  • We provide VAT invoices for every order.

Order Cancellations

You can cancel your order anytime before it is shipped and get a full refund.
There’s no time limit as long as the item hasn’t been shipped yet. Once shipped, our 14-day return policy applies.

If you have any questions, feel free to contact us atsales@zentra-eu.com

Description

Phoenix Blu 12L USB

Class B autoclave with 12 Liter chamber capacity. This autoclave is equipped with all components and functions of 18 and 24 liter autoclaves, but with a reduced external dimensions. Even if smaller externally it contains all the functions of the major autoclaves and is suitable for small medical, dental, podiatrists and veterinarians, for the beauty and hairdressing sector.

 

Download Catalog here

 

Features:

  • USB Port: Save sterilisation records instantly with the included USB stick. No clutter, no paper just reliable data. 

  • Fast Sterilisation in 15 Minutes: 12 L chamber + digital speed, full Class B cycle in just 15 minutes. 

  • Multilingual LCD Display: See the progress with graphs, temperature, and pressure in real time easy to understand. 

  • Ultra-Fast Steam Generator: Makes steam quickly to cut cycle time, reduce lime scale, and protect your autoclave parts. 

  • Stand‑by Mode: Keeps the chamber warm so the next cycle starts fast and saves you 10-15 minutes.

  • Adjustable Drying Time: Choose 1, 5, or 10 minutes of drying after every cycle so tools come out perfect.

  • Full Class B Sterilization Strong vacuum removes air even from hollow and porous tools total cleaning with each run. 

  • Tests Included: Comes with Helix, Bowie & Dick, and Vacuum tests to ensure deep sterilization for your safety.


Technical Specifications:

  • Chamber: 12 L, stainless steel.

  • Power: 230 V, 1800 W.

  • Water tanks: 3.5 L distilled, 4 L waste.

  • Size: 407 × 410 × 570 mm – fits in small workspaces.


Phoenix Blu comes with a 2-year warranty on parts not coming from wear.

 

MAIN FUNCTIONS:

 

LCD DISPLAY

The multilingual display shows a real-time graph of the cycle in use and provides the operator with instant data on pressure, temperature inside the chamber, and the current function. The screen also shows warning and error messages, supported by an audible alarm.


STAND-BY

With the Stand-by function, the sterilization chamber stays heated. This removes the need for a new heating cycle, saving about 10–15 minutes on the next sterilization and preventing humidity build-up during overnight cycles.


DRYING

With the Phoenix Blu autoclave, you decide how long each cycle lasts. No more fixed settings choose your drying time freely for every cycle (1, 5, or 10 minutes).


12 STERILIZATION CYCLES

The unit offers 4 sterilization cycles at 134 °C or 121 °C in Class B. With the DRY button, you can set drying time (1, 5, or 10 minutes), giving you a total of up to 12 sterilization cycle combinations.


A QUICK CYCLE + 3 TEST CYCLES

Includes 3 important testing programs:

  • Helix Test

  • Bowie & Dick Test

  • Vacuum Test


USB PORT & BUILT-IN PRINTER

The Phoenix Blu 12 autoclave is available in 3 versions:

  • Phoenix Blu 12

  • Phoenix Blu 12 USB

  • Phoenix Blu PRINTER 12

The USB version includes a built-in USB port. Just insert the included USB stick to automatically save and archive sterilization data. This helps reduce paper use and supports eco-friendly practices.

The PRINTER version includes both a USB port and a built-in thermal printer. It automatically prints sterilization records for filing and proof of completed cycles.


ULTRA-RAPID STEAM GENERATOR

Phoenix Blu is equipped with a next-generation external steam generator. This ULTRA-RAPID generator speeds up chamber filling and transforms water into steam quickly. This helps prevent limescale buildup. The integrated cleaning cycle removes impurities, extending the life of the generator.


QUALITY AND SPEED

The two most requested features quality and speed are at the heart of Phoenix Blu's design. Only high-quality components are used. Each part is carefully placed to reduce both routine and advanced maintenance time.


DOUBLE-HEAD VACUUM PUMP

The vacuum pump is one of the most important parts of any autoclave. It powers the vacuum stage essential for Class B sterilization. Phoenix Blu uses only high-efficiency, double-head pumps with three fractionated vacuum phases for maximum performance.


INDEPENDENT AND INSPECTABLE TANKS

Two separate tanks for distilled water and used water are located under the top cover and are easy to access by removing simple screws. This allows fast and easy maintenance. The autoclave is also equipped with a water quality control system that checks the conductivity of distilled water and displays an error if it exceeds 15 μS.


ADVANCED WATER SYSTEM

The autoclave includes two condensers:

  • One recondenses steam into water

  • The other separates water from air

This is a key feature. It prevents steam or corrosive liquids from entering the internal pipes, helping avoid damage to critical parts like the vacuum pump.


RAPID WATER HANDLING

All Phoenix Blu autoclaves come with a quick-coupling system for water loading and unloading, located at the front for fast, easy operation. Rear exhaust options are available upon request and come standard on some models.

 

 

Medical Device Type CLASS IIb
External Dimensions L x W x H 462 x 445 x 600 mm
Weight Net 54 Kg - Gross 56 Kg
Minimum Support Surface Depth 460 mm
Minimum Support Surface Width 460 mm
Sterilization Chamber Capacity 18 liters
Sterilization Chamber Dimensions Ø 255 x 360 mm Stainless Steel AISI 316
Tray Dimensions 285 x 190 mm
Sterilization Temperature 134°C - 121°C
Maximum Temperature 138°C
Sterilization Pressure 121°C Cycles: 1.0 - 1.3 bar
134°C Cycles: 2.0 - 2.4 bar
Maximum Working Vacuum -0.9 bar
Maximum Pressure 2.4 bar
Power Supply Voltage 220 V
Power Consumption 1800 W
Tank Capacity (Inspectable Tanks) Distilled water: 4.6 L
Used water: 5.0 L
Water Consumption per Sterilization Cycle 0.8 - 1.2 L
Bacterial Filter (Air Filter) Diameter: ø 56 mm
Filtration capacity: 0.3 μm

 

 

**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**

 

See manual and certifications here

Why Buy From Us

Why Buy From Us?

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Zentra. 

Free Shipping within the EU. No extra charges. Ever.
Price Match Guarantee. Best prices online guaranteed.

30 Day Easy Returns. No happy with your product? we'll take it back no questions asked. Great Service. We pride ourselves on the best service, anywhere. 

Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

Shipping

Shipping is FREE on all orders to customers within the EU. We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Return & Refund Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for. 

That's why we offer a 14 Days Return Policy. 

If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us atsales@zentra-eu.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. 

*Please note: We allow returns if the product has only been opened and inspected, but not used. Products showing signs of use, wear, or missing accessories are not eligible for refund.

We allow returns if the product has only been opened and inspected, but not used.

If you decide you want to return your order, please email us atsales@zentra-eu.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Please do not ship your return until we have confirmed the correct return address with you.

All standard returns must be sent to our central return address:

Zentra Online - Returns Department
Groeneweg 32c
1861 PH Bergen
The Netherlands

In some cases, especially for large or technical equipment, we may ask you to ship directly to the manufacturer’s warehouse. Our customer service team will confirm the correct return location with you by email before you send back the product.

Orders Not Received

If your order has not arrived within the estimated delivery time, please contact us atsales@zentra-eu.com with your order number. We will investigate with the courier and, if the package is confirmed lost, we will offer you either a replacement or a full refund.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@zentra-eu.com the day of delivery.

Zentra will pay for shipping defective, damaged, or incorrect merchandise at our cost. 

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty. 

Cancellations 

If you would like to cancel an order, please email or call us immediately.

Orders canceled before shipment will receive a full refund. Orders canceled after shipment fall under our 14-day return policy and may be subject to return shipping costs.

Timeframes for Reporting Issues

To make sure we can help you quickly, please report issues within the following timeframes:

  • Change of Mind: 14 days from the date you received the order.

  • Damaged Items: On the day of delivery (please send photos the same day).

  • Wrong Product Received: Within 7 days of delivery.

  • Faulty Product (after delivery): Within 14 days of delivery, unless covered by warranty.

  • Order Not Received: Within 30 days from the order date.

  • Order Cancellation: Before the order has been shipped for a full refund; after shipment, our 14-day return policy applies.

Refund Processing Time

Once we get your returned item, we’ll check it and then send your money back. This usually takes 5 to 7 days. We’ll let you know as soon as your refund is on the way.

Refund Method

All refunds will be made to your original payment method unless otherwise agreed in writing.

Other Return Policy Notes: 

All products sold on our website follow this 14-day return policy unless explicitly stated otherwise in the product description.

Certified pre-owned or used products are not eligible for return unless they arrive damaged or defective.

Orders placed for short-term or temporary use (e.g., trade shows, promotional events) are generally not eligible for return unless the product arrives damaged or is not as described.

Faulty Items After Delivery

If your item stops working within 14 days of delivery and is not due to misuse or damage, please contact us for a replacement or refund. Items may also be covered by the warranty, see our Product Warranty Policy for details.

Payments Policy

At Zentra Online, we want to make your shopping experience simple and safe. Here's everything you need to know about how payments work in our store.

Payment Methods

We accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

  • Wallets: Apple Pay, Google Pay, Paypal

  • Local Methods: iDEAL (Netherlands), Bancontact (Belgium)

You will be charged at the time of placing the order.

Currency

All prices are listed in Euros (€).

Taxes (VAT)

  • VAT is included in all listed prices.

  • We provide VAT invoices for every order.

Order Cancellations

You can cancel your order anytime before it is shipped and get a full refund.
There’s no time limit as long as the item hasn’t been shipped yet. Once shipped, our 14-day return policy applies.

If you have any questions, feel free to contact us atsales@zentra-eu.com